Fundamental Principles of De-escalation and Understanding People is designed to identify several basic behavioral types and what manner of communication works best with each one. By studying these qualities we can identify not only what works with those we encounter, but also how we best work with them and what areas we may need to work on to make us better communicators and de-escalators to potentially volatile situations. Each officer is the starting point to a successful de-escalation. Know where your starting line is!
At the Conclusion of this Training, Participants will be able to:
• Identify the basic behavior styles expressed in all people and how to apply understanding to them.
• Identify positive and negative body language and learn to apply them to accomplish successful de-escalation practices.
• Explore how to look beyond the problematic action of others to identify the real issue.
• De-Escalate the Person, Not the Problem