Calming the Fire: Fundamental Principles of De-escalation and Understanding People

Calming the Fire: Fundamental Principles of De-escalation and Understanding curriculum is designed to identify several basic behavioral types and what manner of communication works best  with each one. By studying these qualities we can identify not only what works with those we encounter, but also how we best work with them, and what areas we may need to work on to make us better communicators and de-escalators to potentially volatile situations.

Each Officer is the starting point to a successful de-escalation. Know where your starting line is!

This class is recommended for all certified law enforcement officers.