Online Courses FAQs - Arkansas Criminal Justice Institute Arkansas Criminal Justice Institute

Who can take these online courses?

The majority of our online courses are for Arkansas certified law enforcement officers. We also offer some courses for educators and out-of-state certified law enforcement officers.

When are the online courses offered?

Each online class is offered once a month – the dates on the registration page are the open and close dates for each course offering. Once the course open date arrives, you can log in and work on the course at your convenience, 24 hours a day, any time between the course open and close dates.

What are the technical requirements for accessing the online course?

You can access your online course on any computer with an internet connection.

How do I register for an online course?

Here is a quick start guide on how to register for classes. If you need to request an account – please click here: https://cji.geniussis.com/PublicStudentSignUp.aspx. We will verify your information before sending you your login credentials.

How do I reset my password?

To reset your password, go to our portal at https://cji.geniussis.com/PublicWelcome.aspx. Click on the link below the username and password fields that says Recover your password:

When you click on the link, you will be asked for your username and email address. Your username usually is your first name and your last name with no space in between. Type in your username and your email address and click on the Request Password button.

place to type in username and email address to recover password

You should receive an email with your username and temporary password within a few minutes. If you don’t get an email, please contact us at 501-570-8000 or [email protected].

Once I am registered for a course and have my login information, how do I access and complete the course?

Once you log into Genius you will see the course under the Active Courses area. When you click on the class title, Blackboard will open up in another browser window and you will access the course there. If you log out, you will be able to start the class where you left it the next time you log in. Here’s the Quick Start Guide for Genius/Blackboard for more information.

Please complete all modules of the class, including the evaluation and test, to receive credit and a certificate of completion for the class. Please let us know if you have any difficulty in finding or completing the evaluation.

What if my class does not show up on my account in Genius?

Sometimes, depending on the class, there are circumstances when the registration requests aren’t immediately approved. We do try to address the requests in a timely manner. If you have questions, please call us at 501-570-8000 or email us at [email protected].

How do I get help?

For technical questions or login credentials, contact us at 501-570-8000 or [email protected].

Why does my class stall when playing a video?

Your web cache may need to be cleared. Depending on your browser, there are either three dots on the upper right-hand corner of your browser or three lines. Click on these and then choose Settings.

When you get to the settings tab, click on Privacy and Security on Chrome (Privacy and Search on Edge):

Click on Clear Browsing Data.

Uncheck Cookies and other site data. If your browser gives you a choice for a time range, choose “All time.” Click on the “Clear Data” button. This should fix the issue. The screenshots are from Google Chrome, but Microsoft Edge is the same and Firefox is pretty close to this as well.

If clearing the web cache doesn’t work, try using a different browser or a different computer. If nothing above works, contact us at 501-570-8000 or [email protected].

How do I cancel my registration?

If you find you need to cancel a registration, just click on Request Cancellation on the left hand side of your dashboard. Click on the new drop link and you’ll be able to choose the class you’re enrolled in and choose a reason for cancellation. You may also request a cancellation through our website at https://www.cji.edu/course-cancel-registration/?highlight=cancel.

Will I receive a certificate and ACLEST credit? How do I download a certificate?

Arkansas law enforcement participants who complete the curriculum will receive contact hours of credit from the Arkansas Commission on Law Enforcement Standards and Training (ACLEST.) We will report completion of the course to ACLEST. The classes are processed once the class closes with the standard operating time to add information to ACADIS being 10 days post class. This usually happens sooner than that.

To receive your certificate, you may log into Genius and download your certificate.

Log into Genius and see if your class is listed in the Completed Courses area. It’s possible that you might have to refresh the Active Courses in order to change the status. Once the class is listed in the Completed Courses area, you’ll see an icon by the class name that will allow you to download the certificate.

If you need help retrieving your Genius account information, please contact us at [email protected].

What happens if I don’t complete a course evaluation?

You must complete a course evaluation to receive credit and a certificate for the course. If you do not complete the course evaluation or course test, you are not considered as having completed the course. If your course has not ended yet, you can log in and answer the questions for the test and evaluation. If your class has ended, you will need to register for another section of the class.

How can I get a copy of my transcript?

For an unofficial course listing, log into our portal. On the left hand side of your dashboard, you’ll see a menu option Print your Course Listing. Click on that option to download and print your course listing.

How do I register other officers in my organization?

If you are a training officer or agency head, contact us at 501-570-8000 or [email protected] and we can set you up to be able to request registrations for your officers in your agency.

Can I figure out how many attendances we had last year or so far this year?

This option is available to affiliation managers only. To see all the active enrollments for everyone in your agency, click on Enrollments in the blue menu area. To run reports, click on Reports in the blue menu area. To run enrollment history reports, click on Enrollment History. Here you choose your affiliation, put the dates you want to run the report on under Start Date, and click Get Data. You can export the findings to Excel.