Communicating with People in Crisis for Dispatchers PM

  • Apr 30, 2026 - Apr 30, 2026
  • Multiple Times
  • Criminal Justice Institute

This training is focused on hands-on simulation scenarios allowing the student dispatcher to practice use of active listening skills to achieve de-escalation and better communication with people in crisis.

COURSE OBJECTIVES

At the conclusion of this training, students will be able to:

  • Understand and apply active listening skills
  • Understand and utilize the behavioral change stairway.
  • Gain knowledge through pre-submitted questions about areas the students want to improve upon in their roles as dispatchers.