Conflict Management, Mitigation and De-escalation: Necessary Skills for the Modern Police Officer
This course explores the skills, strategies, and techniques needed to identify and mitigate problematic situations involving interactions, confrontations and arrest incidents. Officers who attend this course will learn how to tactfully communicate with people, accurately evaluate situations, and effectively manage situations to a successful and non-violent conclusion.
Instruction/Practical Exercises Include:
- Situational Awareness
- Evaluation Methodology
- De-Stress Self-Techniques
- Tactical/Tactful Verbal Communication
- Effective Non-Verbal Influencing
- Negotiation Techniques
- Persuasion Tactics
- De-escalation and Mitigation Approach
- Defusing Tension and Violence
- Conflict Resolution
- Dignity and Humanity Maintenance
- Officer Safety