Investigating Citizen Complaints and Officer Misconduct for Supervisors

Law enforcement agencies should have an effective and professional process for investigating complaints made against its sworn and non-sworn employees. Allegations of misconduct are different from most investigations and require a degree of transparency to retain the confidence and trust of the public sector. Agencies must practice the highest level of ethical standards when investigating complaints. Proper investigations of potential employee performance issues or misconduct will build morale within agencies and contribute to a healthy department image in communities.

This eight-hour course will discuss how to reduce citizen complaints by examining what roles leadership, recruitment and selection, training, and early warning systems play in minimizing complaints and officer misconduct issues.